Returns, Refunds and Exchanges
All orders are automatically processed on our secure server and sent for processing and shipment as soon as they are placed. During this process we incur irreversible fees, due to the repositioning of shipping containers at our depots.
While our team will do everything possible to ensure your complete satisfaction, please understand that significant costs are involved with the movement of heavy equipment, so we are unable to do it free of charge.
We strictly adhere to the following cancellation policy:
If you wish to cancel your order BEFORE it has been shipped, you will be charged a 15% cancellation/re-stocking fee.
If you cancel your order AFTER it has been shipped, you will need to request a return authorisation. The cancellation will have to be treated as a return with all applicable fees payable by you.
Please take time to review our delivery guidelines prior to shipment of your container. Orders that are undeliverable will be assessed of all the applicable fees including restocking, cancellation, trucking, depot and bank fees.
Deposits paid for bespoke container orders from our factory, or for reservations on containers held in storage are non-refundable.
If you need to change or cancel your order please contact us as soon as possible.